Understand the context
Extract the request, match it to the load and identify missing or conflicting facts. Preserve the source.
THE PLATFORM / MAVLINE OS
Mavline OS is being built to move routine work between order handling, carrier booking, operations and finance—while giving your team a clear place to supervise decisions.
Mavline OS is in development. Explore the product preview and discuss deployment availability.
“Dallas → Denver. Pickup tomorrow.”
Reads the email and attached rate confirmation.
Checks locations, dates and required fields.
Creates the load in the connected TMS.
Load record created · TMS receipt retained
Sample data · no external actions
BOOKING TO BILLING
Explore the handoffs, the evidence and the point where your team decides.
Context, rules and evidence move with the load.
ORDER + CARRIER
Bring the order, carrier acceptance and customer instructions together. The same context travels into dispatch and every follow-up.
Match the lane, dates, equipment and carrier to the customer’s rules.
Create the load and carry its instructions into the connected TMS.
A working record. Source and acceptance attached.
Carrier and rate commitments follow your agreed authority.
Product preview · sample data · no external actions. Connected scope and permissions are agreed for each deployment.
Try the complete interactive load →HOW WORK GETS DONE
Extract the request, match it to the load and identify missing or conflicting facts. Preserve the source.
Check customer instructions, permitted actions and authority limits. Prepare a decision outside those boundaries.
Execute the permitted action. Retain destination and acknowledgment. Reconcile uncertainty before retrying.
YOUR COMPANY PLAYBOOK
| Example instruction | What the system prepares | Where authority stays |
|---|---|---|
| Approved carriers below $1,850 | Equipment check, carrier option and tender | An unapproved carrier or higher rate needs the broker. |
| No unverified ETA | Source comparison and conflict summary | Affected communication stays held until facts are resolved. |
| Invoice through customer portal | Accepted POD and invoice packet | A portal receipt confirms submission. An email is not equivalent. |
| Finance approves carrier payments | Matched invoice and payment proposal | Prepared, approved, submitted and bank/provider-confirmed are separate. |
THIRTEEN CONNECTED STAGES
The routine sample uses an example company policy. It does not connect to real systems or move money.
Read the stops, dates and references. Compare them with the customer playbook. Request anything missing.
TMS · Order record · Order fields accepted by the sample TMS.Match the load to an approved carrier. Check the equipment and compare the rate with the example $1,850 authority limit.
Carrier desk · Prepared option · Approved sample carrier. Proposed rate: $1,800.Send the tender under the example standing authority. Match the response to this load and record acceptance.
Carrier · Tender · Sample carrier accepted the $1,800 tender.Send approved stop details, record acknowledgment and schedule the first check.
Carrier · Dispatch instructions · Instructions acknowledged. First check scheduled.Compare the updates and verify the ETA. Save the permitted status and schedule the next follow-up.
TMS · Shipment timeline · Pickup status saved. No decision needed.Record physical delivery and open a separate document task. Arrival alone does not accept a POD.
TMS · Delivery status · Delivered Tue 14:12. POD still required.Match the load, signature and readable fields to the customer’s requirements. Reject incorrect evidence.
Document record · Accepted POD · Correct, signed POD accepted in the example.Assemble the packet and submit through the customer’s required portal. Retain the submission receipt.
Customer portal · INV-8416 · Portal receipt DEMO-1042 confirms submission.Compare funds received with the invoice. Keep missing or partial amounts open.
Accounts receivable · Receipt match · Sample $2,100 receipt matched to INV-8416.Match the $1,800 carrier invoice and prepare a payment proposal. No money moves at this stage.
Accounts payable · Prepared proposal · Prepared; awaiting finance authority.Show the payee, amount and supporting records to an authorized finance operator.
Finance · Human decision · Approval required before submission.Submit with a unique action reference. Record the provider acknowledgment; submission is not settlement.
Payment provider · PAY-DEMO-8416 · Sample provider accepted submission.Match the confirmed settlement to the carrier payable. Keep the customer receipt and carrier payment evidence separate.
Ledger · Reconciled payable · Sample bank/provider confirmation matched.CONTROL THAT SURVIVES THE HANDOFF
A driver says 8 pm; another source says 10:30 pm. The affected action pauses while the operator reviews and resolves the sources.
A timeout can hide a successful send. The intended model checks the destination before retrying an uncertain action.
Delivery, accepted documents, invoice submission, customer receipt and carrier settlement each require their own evidence.
The implementation, connector behavior, permissions and failure handling must be demonstrated for the agreed live scope.
START WITH YOUR OPERATION
Explore the OS with the founder. Discuss one workflow, your existing systems and the control your team needs.
Book an OS walkthrough ↗No production access or confidential documents needed for the first conversation.