FREIGHT OPERATIONS CONTROL LAYER
Mavline turns fragmented updates, exceptions, dispatcher decisions and delivery documents into one governed operating flow—without replacing your TMS.
Purpose-built for North American freight brokers and 3PLs.Works alongside your TMS
Dispatchers retain authority
Client-specific operating rules
Daily action. Weekly evidence.
THE OPERATIONAL GAP
Your TMS remains the system of record. Mavline runs the follow-through between load milestones, exceptions, dispatcher decisions, POD follow-up and billing readiness.
RATE CONFIRMATION → CONTROLLED LOAD
Mavline structures the route, appointments, carrier, driver, contacts and required milestones. Missing or invalid information is held for review.
LOAD NS-15492 · NEEDS REVIEW: DELIVERY APPOINTMENT INVALIDNeeds review — delivery appointment invalid
THE OPERATING LINE
Mavline structures the route, appointments, carrier, driver, contacts and required milestones. Missing or invalid information is held for review.
LOAD NS-15492 · NEEDS REVIEW: DELIVERY APPOINTMENT INVALIDDriver confirmation, location, ETA and last-contact age stay attached to the load in one operating history, so the dispatcher does not rebuild the story from messages.
PICKUP CONFIRMED · SPRINGFIELD, IL · LAST CONTACT 18 MINMavline detects ETA drift and compares it to the commitment. When the client supplies an approved commercial basis, potential exposure can be shown with that basis visible for review.
ETA DRIFT +2H 10M · DELIVERY COMMITMENT AT RISKThe client team sees what happened, why it matters, the evidence, owner and recommended next actions. Mavline organizes; the dispatcher decides.
ACKNOWLEDGE · ASSIGN · OPEN LOADA missing POD remains visible and its age is measured. Once received, the document is linked to the load and presented for client review before billing readiness is confirmed.
DELIVERED · POD MISSING · INVOICE BLOCKEDException, acknowledgement, POD aging, configured follow-up and billing readiness become a transparent line in the weekly operating evidence.
POD RECEIVED · COMPLETE · BILLING-READYINTERACTIVE PRODUCT WALKTHROUGH
Every element answers a question: what changed, why it matters, who owns it and what happens next. Figures shown use illustrative operational data.
EXCEPTION OWNERSHIP
Unacknowledged
Risk detected
Dispatcher notified
Still unacknowledged
Escalation sent
Assigned to M. Rivera
Recovery action recorded
DOCUMENT READINESS
POD aging stays visible. The document is received, linked to the load and presented for client review.
Proof of delivery missing · aging 19 hours
ACTION + PROOF
BUILD THE BASELINE
Use your operation’s inputs to size the repetitive follow-up Mavline should measure during deployment.
Time represented by your follow-up inputs.
Manual follow-up time × hourly cost.
Delivered loads potentially requiring POD follow-up.
Your current baseline for deployment comparison.
Illustrative estimate based on your inputs—not a guaranteed saving.
HUMAN AUTHORITY
CONTROLLED DEPLOYMENT
Define the rules, connect approved channels, run live freight and measure the operational change before expansion.
Document milestones, escalation rules, working hours and reporting expectations.
Create the dedicated operating configuration, routing rules, templates and reports.
Run Mavline alongside the current operating process.
Compare follow-up activity, response times, POD aging and billing readiness against the baseline.
Review the evidence and decide where the control layer should extend next.
FREQUENTLY ASKED
No. Your TMS remains the system of record. Mavline runs the operational follow-through between milestones, exceptions, dispatcher decisions, documents and billing readiness.
Depending on the approved communication channels and deployment configuration, Mavline can schedule and record outreach steps, collect responses and flag non-response for dispatcher action.
The load is prioritized with the reason, evidence, configured commercial context, owner, deadline and recommended next actions. The dispatcher can acknowledge, assign or open the full load history.
Yes. Mavline is designed around human decision authority. It structures the situation and preserves evidence; your team decides the recovery action.
Each deployment begins by mapping milestones, working hours, escalation logic, contact rules and report expectations into a dedicated operating configuration.
Mavline follows the configured retry cadence, records every attempt and escalates the non-response when the agreed threshold is reached.
The deployment records an agreed baseline and compares follow-up activity, exceptions surfaced, response times, POD aging, billing readiness and estimated manual follow-up time represented.
Once workflow rules, the operating scope and required access are agreed, configuration can begin. The exact launch date depends on the client’s process and approved communication channels.
A sample rate confirmation, required milestones, escalation rules, working hours, approved contacts, current TMS context and the daily or weekly evidence leadership expects.
Each client receives a dedicated operating configuration for routing, contacts, templates, rules and reports. The deployment’s data-access and separation model is documented before launch.
THE CONTROL LAYER
Bring milestones, exception ownership, document readiness and operating evidence into one governed flow.