Rate-confirmation email
Forward an approved rate confirmation. Mavline extracts the operating record and applies readiness checks.
HOW MAVLINE FITS YOUR OPERATION
Before Mavline touches your operation, know exactly how it works.
Integration, authority, security, voice, deployment and measurable proof—without replacing your TMS.
01 · SYSTEM FIT
Works beside your TMS.
Mavline is the operating layer for approved post-booking work. It does not ask a brokerage to discard the system that already holds its freight records.
SYSTEM OF RECORDYour TMSLoads · milestones · documents
operating context↔verified outcomesOPERATING LAYERMavlineFollow-through · exceptions · proof
approved channels↔captured evidenceOPERATING PARTIESCarrier · Driver · CustomerEmail · voice · messaging · human
VALIDATED START PATHS
Start without a deep TMS change.
The first controlled proof can begin through an intake path already supported by Mavline.
API or webhook
Send a structured load event into Mavline's normalized load model.
CSV historical replay
Start with completed records to establish the baseline before live deployment.
CURRENT / VALIDATEDEmail intakeAPI / webhookCSV replay
SCOPED THROUGH INTEGRATIONMcLeodAljexTaiTurvoRevenova
Clear status: listed TMS platforms are integration targets, not claims of prebuilt native connectors. API access, field mapping, permissions and write-back behavior are validated for each deployment.
03 · CONSEQUENTIAL EXCEPTION
What happens when something goes wrong?
A driver reports a breakdown. Mavline structures the evidence, prepares the initial decision, incorporates human judgment, executes the approved plan and records closure.
LIVE WORKFLOW PROOF01:13 · HD
01Voice
02Structured data
03Initial decision
04Human judgment
05Re-plan
06Approval
07Execution
08Recorded closure
04 · CHANNELS
Voice is a channel. Mavline is the operating layer.
A driver conversation is useful because it can change the load state, create an exception or add evidence to the same resolution workflow.
EMAILAvailable
VOICEAvailable
SMSEnabled after required registration or client setup
01Driverconversation
↓02Voice AIcaptures context
↓03Location · ETA · Issuestructured evidence
↓04Mavline operating engineload · exception · action
Define which actions may run, which messages require approval and who may receive them.
Choose email, voice, SMS where enabled, or human escalation by workflow and operating policy.
Move sensitive or unusual conversations to a person without losing the collected context.
Preserve the evidence, approvals, outbound action and recorded outcome of each controlled case.
05 · TENANT ISOLATION
Your brokerage's data stays scoped to your brokerage.
Mavline does not claim certifications it has not earned. The statements here describe the isolation controls that have been directly tested.
Review security and governance ↗CONTROL TEST5 ISOLATED DEMO TENANTS
Tenant-scoped records
Every tested operational record carries tenant identity.
Read isolation
A tenant could not query another tenant's load.
Write isolation
A tenant could not modify another tenant's exception.
Targeted access tests
Cross-tenant reads and writes returned no accessible record.
06 · AFTER DELIVERY
From delivered to billing-ready.
Delivery does not end the operating thread. Missing documents and supported claim evidence remain connected to the load.
01Delivered
02POD missing?
03Approved follow-up
04Document received
05Verification
06Billing-ready
07Detention / claim proof
Operators can take over at any point.
Mavline preserves the context and audit trail, so the case does not need to be reconstructed from scratch.07 · DEPLOYMENT
Controlled proof before production scale.
Implementation depth depends on the systems, workflows, channels and authority being connected. Mavline does not promise a magic fifteen-minute switch-on.
Connect
Choose email, API/webhook or completed CSV records.
Configure
Document SOPs, recipients, channels and authority.
Test
Run real scenarios and validate edge cases and write-back.
Controlled proof
Operate limited loads or replay completed work.
Production
Expand only after the controls and evidence hold.
PROOF
Defined workflows, limited records and clear authority.
PRODUCTION
Required TMS/data sources, SOPs, communications and approval policies.
SCALE
Additional lanes, workflows, channels, customers and teams.
08 · MEASURABLE OUTCOMES
Report what actually happened.
Mavline separates completed activity, human decisions and verified commercial evidence. Generic savings claims wait for customer data.
See the proof ledger ↗EXECUTIVE OPERATING REPORTSUPPORTED MEASURES
01Routine actions completedMEASURED
02Addressable operations timeMEASURED
03Exceptions resolved automaticallyMEASURED
04Cases requiring human judgmentMEASURED
05PODs recoveredMEASURED
06Loads moved to billing-readyMEASURED
07Verified detention or claim-ready valueMEASURED
COMMON BUYER QUESTIONS
Direct answers before a proof begins.
No generic support copy. These are the operating, technical and control questions a serious deployment should answer.
01Does Mavline replace our TMS?+
No. Mavline operates beside the existing TMS. It uses the operational context required for approved post-booking work and returns verified outcomes through the connection defined for the deployment.
02How does Mavline receive our loads?+
A controlled start can use rate-confirmation email, API or webhook intake, or a CSV export for historical replay. The route is agreed before records are transferred.
03Does it work with our TMS?+
Mavline uses a normalized load model and can connect where supported APIs or webhooks are available. Each connector and write-back path is scoped and validated during onboarding; a pilot does not require replacing or deeply modifying the TMS.
04What happens if Mavline gets something wrong?+
Routine work stays inside written Level 1 rules. Consequential Level 2 cases are packaged with evidence and a proposed plan for a designated operator to edit, approve and execute, take over, or reject.
05Can we control what Mavline tells customers?+
Yes. The brokerage defines approved recipients, communication purpose, templates, timing, escalation contacts and which messages require approval. The resulting actions remain visible in the audit history.
06How does the voice agent work?+
Voice is one communication channel into the same operating layer. A driver conversation can update location, ETA or issue state, trigger an exception, and attach evidence to the resolution workflow.
07Will carriers be forced to talk to an AI?+
No. Communication policy is configured per brokerage and workflow. Mavline can use email, voice, SMS where enabled, or human escalation, with takeover available for sensitive or unusual conversations.
08Is our data separated from other brokerages?+
Mavline's tested tenant model scopes every operational record by tenant. Read, write and targeted cross-tenant access tests were run across five isolated demo tenants with no accessible cross-tenant record.
09How long does implementation take?+
Timing depends on systems and scope. A proof begins with limited records, defined workflows and clear authority. Production adds the required connections, SOPs, communication policies and observability before expansion.
10What does Mavline actually save?+
Mavline reports operating activity and supported outcomes instead of promising a generic percentage. Measures can include routine actions, addressable time, exceptions, POD recovery, billing readiness and verified claim-ready value.
11What happens after delivery?+
When configured, Mavline identifies missing POD, follows up through approved channels, records the received document, verifies the required evidence and moves the load toward billing readiness. Detention or claim evidence stays attached to the record.
12Can we stop Mavline and take over?+
Yes. Operators can take over consequential cases. Mavline preserves the available context, evidence and audit trail so the human does not need to reconstruct the case from scratch.
THE NEXT STEP
Don't take our word for it.
Run a controlled proof on completed records from your own operation, with agreed fields, redactions, access and removal terms.